What is Engage?
Engage by Zyda is your smart assistant for customer loyalty — it automatically sends friendly, personalized WhatsApp messages to keep your customers engaged, happy, and coming back for more. Just set it once, and watch your repeat orders grow! 🚀
🎯 It aims to encourage new customers to order constantly (customers who order 3 times are more likely to become regular customers)
Engage also collects automated feedback on the order from your new customers 🌟
How does it work?
- For first-time customers, Engage sends a welcome message of your choice after their first order.
- If those customers haven't ordered in a while, it sends another message to encourage them to re-order from your website.
- After a new customer submits their first order, your first message/incentive is sent to the customer 2 hours after accepting their order.
- If those customers did not place orders within 20 days, a second message/incentive will be sent to encourage them to re-order.- If a customer gets 2 messages and doesn't re-order, the messages will stop, so they would not be considered as Spam
Notes
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Engage is available only for Kuwait stores that are integrated with Online Payment Gateways.
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Engage is available for all Zyda plans and can be activated or disabled anytime.
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Engage only works on new customers who haven't ordered before from your website.
- Engage fees are 250 fils. They are deducted from the order value. Fees are not added on top of the order value.
- Engage fees apply for new customers for their first 3 orders. No fees are deducted from 4th, 5th orders... etc
- In case you need to change the default timing settings for sending the 3 messages. Please reach out to the Support Team with your request.
- Engage messages language that will be sent to the customers will be defined automatically based on the language that the customer chose when they submitted the order on your website.
User authority to activate "Engage"
- Owner ✅
- Manager ✅
- Operator ❌
To enable Engage, follow the steps below:
1- Go to Marketing and then Engage Autopilot
2- At the top right, click on Activate
3- Another tab will open so you can choose the type of message/reward you want to send to your new customers:
First Incentive/ message
Choose the First Inactive message/reward that will be sent 2 hours after their first order. The message will only be sent if you accept the order.
Second Incentive/ message
Click on "Next" to choose the Second Inactive message/reward, where you will select the 2nd message that will be sent to your customers after 20 days if they did not submit any orders after the 1st message was sent to them.
Third Incentive/ message
Click on "Next" to choose the Third Inactive message/reward, where you will select the 3nd message that will be sent to your customers after 20 days if they have not submitted any orders after their second order
You can select from the following the type of messages that will be sent to your customers:
(You can only select this option for the first message)
Give cashback to encourage re-ordering: Send them a message and place a cashback reward in their wallet to be used on their next order. You can select the percentage of the cashback (calculated from their last order's total value) for the customer to enjoy
Offer free delivery valid for 10 days: Send them a message and offer a free delivery voucher valid for 10 days
Offer a fixed discount valid for 10 days: Send them a message and offer a fixed value discount for the customer to enjoy on their next order. This voucher is valid for 10 days
Only remind customers to order again: Send a "We've missed you" message if they haven't ordered within 20 days.
(You can only select this for your second and third message)
Now your Engage Autopilot will be running automatically, and once it is activated, you will be able to see an overview of the following:
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Last 30 days Sales & Orders for Engage customers
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Targeted Customer Number: Number of customers who are scheduled to receive messages
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Number of Messages Sent: Total number of messages sent to customers
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Number of Customers Lost: Number of customers that did not order 10 days after receiving their second or third message
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Lifetime retention progress: Lifetime retention funnel showing the number of Sales & Orders for 1st, 2nd, and 3rd orders and the conversion rate between each step.
