How to Check Customer Segments 🤔

The Customers tab lets you view detailed information about customers who have previously ordered from your website, grouped into clear segments based on their ordering behavior.

User Authority

Only the following roles can view customer segments:

Owner ✅
Manager ✅
Operator ❌

Steps to Check Customer Segments

1. Go to Customers

You’ll see all customer segments, along with filters and a brief description for each segment.

Champions – Ordered 3+ times in the last week
Loyal – Ordered 3+ times in the last 3 months (8–90 days)
Promising – Up to 3 orders in the last 3 months (31–90 days)
New – 1–2 orders in the last month
Low Value – 0–1 order, last order was over 3 months ago
Needs Attention – 2+ orders, but none in the last 3 months

2- Select a Segment

All customers that belong to the selected segment will appear.

3- View Customer Details

Click on any customer to see full details, including:

Personal Information
Sales Insights
Order History
Delivery Addresses

4- Export Customers Report

Click Export on the right side of the dashboard.

The report will be sent to your registered email.

To watch a short video on how to check your customer's segments and get a detailed report on it

Click here ◀