SMS Campaigns
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      How to create (Retention SMS Campaign) 📩

      To create (Retention SMS Campaign), follow the below steps:

      User Authority to create (Retention SMS Campaign):

      • Owner ✅

      • Manager ✅

      • Operator ❎

      1- Go to "Marketing" and then "SMS Campaigns"

       

      2- At the top right, click on "Create Campaign"

       

      Type

      3- Add the "Campaign Title"

       

      4- Choose the purpose of this campaign

       

      • Smart Campaigns

        • If you want to Encourage your current customers to order again, then select "Retention"

        • If you want to Target one of your customer segment with predefined goals, then

          select "Segment Targeting"

      • Classic Campaigns

        • If you want to send the campaign to all people immediately to Stany in contact with your customers and give them updates, then choose
          "Announcement"

       

      5- Click on "Get Started"

       

      Retention Campaigns

      Recipients

      • In "Look Back Window" : You will be able to set amount of for the campaign to look back and send to the customers who didn’t order within the set criteria (All customers / Last Year / Last 6 months / Last 3 months / Last Month)

         

      • In "Inactivity Period" : Set the amount of days to send an SMS message to the customer in case of no order submitted within this period

         

      • In "Message Limit" : Set the limit for the number of SMS messages to be sent in this campaign

       

      6- Click on "Next"

       

      Important Notes

      • Depending on your SMS character length, one SMS may count as more than one credit

      • There are 30-day-cooldown-period before sending the second message to the same customer to not mark your Sender-ID as Spam

      Details

      • In "Voucher" section, select the "Voucher" type (No Voucher / Percentage / Amount / Free Delivery) and fill the needed details

         

      • In "Info", select the "Campaign Language" (English / عربي) and write the "SMS Content"

         

         

      • You can use the Toolbox which are shortcuts to (Direct Link / Voucher code / Voucher expiry / Voucher value)

         

      • In "Time Period" Select the Start & End Date

       

       

      Review

      • You will be able to see the summary of (Target Segment / Estimated Customer Reach / Available SMS Credits / Estimated SMS Credits) and the message that will be sent to your customers

       

      • You will be able to test the SMS by clicking on "Send myself a test SMS"

       

      7- Click on "Launch Campaign"

       

      To watch a short video of how to create Retention SMS campaigns