SMS Campaigns
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      How to create (Segment Targeting SMS Campaign) 📩

      To create segment targeting sms campaign, follow the below steps:

      User Authority to create segment targeting sms campaign:

      • Owner ✅

      • Manager ✅

      • Operator ❎

      1- Go to "Marketing" and then "SMS Campaigns"

       

      2- At the top right, click on "Create Campaign"

       

      Type

      3- Add the "Campaign Title"

       

      4- Choose the purpose of this campaign

       

      • Smart Campaigns

        • If you want to Encourage your current customers to order again, then select "Retention"

        • If you want to Target one of your customer segment with predefined goals, then select "Segment Targeting"

      • Classic Campaigns

        • If you want to send the campaign to all people immediately to Stany in contact with your customers and give them updates, then choose
          "Announcement"

       

      5- Click on "Get Started"

       

      Segment Targeting Campaigns

      Recipients

      You can select to send the SMS messages to "All Customers” or target specific segment:

       

      • Champions: Ordered many times recently

      • Loyal: Ordered many times in the last three months

      • Promising: Ordered a few times recently

      • New: Just made their first order recently

      • Low Value: Ordered very few times and last order was a long time ago

      • Needs Attention: Ordered many times but it has been a while

       

      Details

      • Select the "Campaign Goal" : Select a goal that match your need, it will help you decide the content (Retain your champs / Increase basket size / Re-engage users / Encourage second orders)

         

      •  

      • In "Voucher" section, select the "Voucher" type (No Voucher / Percentage / Amount / Free Delivery) and fill the needed details

         

      • In "Info", select the "Campaign Language" (English / عربي) and write the "SMS Content"

         

         

      • You can use the Toolbox which are shortcuts to (Direct Link / Voucher code / Voucher expiry / Voucher value)

         

      • In "Time Period" Select the Start & End Date

       

      Review

      • You will be able to see the summary of (Target Segment / Estimated Customer Reach / Available SMS Credits / Estimated SMS Credits) and the message that will be sent to your customers

       

      • You will be able to test the SMS by clicking on "Send myself a test SMS"

       

      7- Click on "Launch Campaign"

       

      To watch a short video of how to create a segment targeting sms campaign