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How to Refund an Order 🤔

This allows you to return/refund the amount the customer paid online to your store.

User Authority

Only the following roles can issue a refund:

  • Owner ✅

  • Manager ✅

  • Operator ❌

Steps to Refund an Order

1- Go to Orders.

2- Open the order you want to cancel.

Note: The Refund Order button will only appear if the order is canceled.

3- Scroll down and click on Refund Order.

4- Choose one of the refund options:

Wallet Refund

  • The amount is refunded instantly to the customer’s Orderfast Wallet.

  • The customer can use it for future orders on your website.

Credit Card Refund

  • The amount is refunded to the original payment card.

  • It may take 3 -15 working days to appear, depending on bank procedures.

Important Notes

  • The wallet balance is virtual and can only be used on your website.

  • When choosing a Wallet Refund, you can add a compensation percentage as a bonus.


Example:
If the order amount is 10 KWD and you add 50% compensation:

  • 10 KWD (refund)

  • 5 KWD (bonus)

  • Total: 15 KWD added to the wallet

 

5- Click Proceed Refund, then Refund.

Partial Refunds 🤔

  • Partial refunds cannot be processed from the Zyda dashboard.

  • You must process them directly from the payment gateway dashboard.

  • If your store is integrated with MyFatoorah, contact Zyda Support for assistance.

Mixed Payment Refunds (Credit Card & Wallet)

If an order was paid using both Credit Card and Wallet:

  • The wallet amount will be refunded back to the customer’s wallet.

  • The credit card amount will be refunded back to the original card.

If the order was paid fully using the wallet:

  • The refund will be processed only to the wallet.

Refund Status

After refunding, open the same order and scroll to Refund Info.

Possible statuses:

  • ⏳ Pending – Refund is processing

  • ✅ Refunded – Amount received by the customer



  • ❌ Failed – Refund did not go through

If the refund fails:

  • The failure reason will be shown.

  • You can click Retry Refund to try again.

 

To watch a short video of how to refund an order