To refund an order, follow the below steps:
User Authority to refund an order:
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Owner ✅
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Manager ✅
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Operator ❎
1- Go to "Orders" tab and select the order you want to refund
2- Scroll down and press on "Refund Order"
3- You will have 2 refund choices to select one:
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Wallet Refund (Amount will be refunded instantly to the Orderfast's wallet so the customer can use the amount again whenever he orders from your website)
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Credit Card Refund (Amount will be refunded to Card that the money was deducted from originally)
4- After selecting the refund type, click on "Proceed Refund" and then "Refund"
To watch a short video of how to refund an order