What is "Cashback" program and how to create it 🤔

What is Orderfast Cashback Loyalty Program 🤔

Orderfast Cashback Loyalty Program is a feature that you can use to retain your customers and turn them into loyal regulars ones

How to create Orderfast Cashback Loyalty Program 🤔

1- Go to "Orderfast" tab

2- Select "Loyalty"

3- Click on "Create Cashback Program" at the top right

4- Fill the needed details to create the program:

• Program Name

• Start Date

• You can choose:

  • To "Run this program continuously"

  • Or "Choose when this program will end" and select the end date

• Select the percentage of the cashback that the customer should receive of his payable amount (10% - 15% - 20% - 25%)

5- Click on "Add"

How Orderfast Cashback Loyalty Programs work 🤔

• How can customers benefit from the cashback program?

   

  • When a store has a loyalty program activated (10% for example), customers get 1 KD on a 10 KD order in their wallet.

     

  • This amount is not real money: it’s only virtual which the customer will benefit from as a discount for the next order.

• What happens to the cashback amount if the customers did not use it?

   

  • Cashaback wallet amounts can stack if not used and for now there is no expiry time for that amount if not used.

• Does Orderfast Cashback Loyalty Programs can work with cash payments?

   

  • Cashback only works with online payments

• What happens to the un-used cashback amounts if the program got deactivated?

   

  • If a program gets deactivated, the customers can still use their past entitled cashback amounts

• Is it possible to create 2 or more Cashback Programs at the same time?

   

  • Only 1 program can be active at a time. Any previous cashback program will be deactivated once you create a new, active program

• Does Cashback Programs support manual orders?

   

  • Cashback can be applied on manual orders that are paid online only

• What happens to the cashback amount if the customer canceled his order?

   

  • If an order gets cancelled, its cashback amount gets cancelled as well

• Where can customers view their wallet amounts & transactions?

   

  • Customers can view their wallet amounts & transactions from their profile after they log-in on the website

• Is Cashback Programs supported by the stores that are integrated with POSs such as (Foodics)?

   

  • Pos integrations are not supported for the Cashback Loyalty Programs