What is VERD's delivery rating?
Unlock Powerful Insights with Verd Dispatch Feedback! ⭐📈
This powerful feature gives you direct access to what your customers really think about their delivery experience. Use their feedback to make every step of your delivery smarter and smoother.
Deliver faster, provide better service, and turn every order into an opportunity to build loyalty and boost sales.
How can customers rate their delivery experience?
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ّOnce the order is marked as delivered by the operator/driver or courier, your customer will receive a message through his WhatsApp number to rate the overall delivery experience (Good 😄, Okay 😐, Bad 🙁), and once the customer submits his rating, another message will be sent thanking the customer for his feedback.
How do ratings reflect on Zyda's dashboard?
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Rating is displayed on the order card next to the order's basic information
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If the order was not rated, it will show as --? symbol, and when you click on the question mark, it will say [Delivery ratings are available with orders that used VERD]
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Rating is displayed next to the driver's name in the assign window (⭐ 4.3), and it is calculated as the sum of score divided by the number of reviews.
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For example: If I have 2 reviews one of them is scoring 5 and the other one is scoring 3, the total is 8 divided by 2 reviews received = ⭐ 4.0
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- You can also view courier ratings to identify your top-performing delivery partners — and set them as your default choice to consistently deliver a great customer experience.
