General Troubleshooting | Zyda Help Center

Clear cache and cookies in Google Chrome

Clear the stored site data in Chrome. This refreshes the browser so it responds faster and correctly. Steps 1. Right-click on the page. 2. Click Inspect. 3. Click the double arrow icon, then click Application. 4. Click Storage. 5. Click Clear Site Data. 6. Reload the page and log in again. Watch a short video of this

Last updated on Sep 17, 2026

Clear cache and cookies on iOS Safari

Clear Safari's stored data on your device, so the browser and the device respond faster and correctly. Steps 1. Go to Settings on your device. 2. Scroll down and tap Safari. 3. Scroll down and tap Clear History and Website Data. 4. Confirm by tapping Clear History and Website Data, then close your tabs. Watch a short video of this

Last updated on Sep 17, 2026

Change your dashboard password

Change the password you use to sign in to the dashboard. Steps 1. Scroll to the bottom of the dashboard and click My Account. 2. In the Email section, click Change Password. 3. Type your old password. 4. Type your new password, then type it again under Confirm New Password. 5. Click Save Changes. Watch a short video of this

Last updated on Sep 17, 2026

Clear cache and cookies on Android

Clear the stored site data in your Android browser. This refreshes your device and browser so they respond faster and correctly. Steps 1. At the top right of your browser, click the options icon and select Settings. 2. Scroll down and click Privacy and security. 3. Click Clear browsing data. 4. Tick Cookies and site data. 5. Click Clear data, then confirm with Clear. Watch a short video of this

Last updated on Sep 17, 2026

Add the auto refresh extension to Google Chrome

Install an extension that refreshes your browser on its own, so it responds quickly and correctly. Steps 1. In Google Chrome, search for Easy Auto Refresh. 2. Open the link, then click Add to Chrome. 3. Click Add extension to confirm. 4. At the top right of Chrome, click the extensions icon, then click Manage Extensions. Check that the extension is turned on. Watch a short video of this

Last updated on Sep 17, 2026

Visit your store's website

Open your store's website from the dashboard, or get its link. Steps 1. At the bottom left of the dashboard, click Visit Store. Watch a short video of this

Last updated on Sep 17, 2026

Clear cache and cookies on Safari

Clear Safari's stored cookies on your computer, so the device responds faster and correctly. Steps 1. Click Safari at the top left. 2. Click Settings. 3. Choose Privacy. 4. Beside Cookies and website data, select Block all cookies. 5. Click Block All to confirm. 6. Reload the page. Watch a short video of this

Last updated on Sep 17, 2026

Reset your password

Set a new password for your Zyda dashboard. Steps 1. Go to https://dash.zyda.com and click Forgot password. 2. Type your email address and click Reset password. Zyda sends you an email with the reset instructions. 3. Open the email from Zyda and click the Reset password link. It takes you to the Change Password page. 4. Type your new password, then type it again under Confirm New Password. 5. Click Change Password. You can now sign in with your email and your new password. If the email is not in your inbox, look in your junk or spam folder. Watch a short video of this

Last updated on Sep 17, 2026