Canceling the order will change its status to [Canceled] and will move the order to [Past Orders]. No further actions will be possible except issuing a refund.
User authority to cancel an order:
- Owner ✅
- Manager ✅
- Operator ✅
To cancel an order, follow the steps below:
1- Go to [Orders]
2- Search for the order you want to cancel and click on the order to open its details
3- Click on [Cancel Order] button after you click on the order you want to cancel
4- Choose the cancellation reason
5- Click on [Confirm Cancelation]
Note: Canceling an order does not automatically refund your customer. To issue a refund, can check this article of [How to refund an order].