How to Cancel an Order ❌

Canceling an order will change its status to Canceled and move it to Past Orders.
Once canceled, no further actions can be taken on the order except issuing a refund.

User Authority

The following roles can cancel an order:

Owner ✅
Manager ✅
Operator ✅

Steps to cancel an order

1- Go to Orders.

2- Open the order you want to cancel.

3- Click Cancel Order.

4-Select the cancellation reason.

5-Click Confirm Cancellation.

Note: Canceling an order does not automatically refund the customer.
To make a refund, please refer to the article How to Refund an Order.

To watch a short video of how to cancel an order

Click here ◀