For: Owners, Operations, Branch staff
Where: Home > Today
Available: Web dashboard · All countries
During a shift you need to know what is late, what is waiting and whether the day is ahead of a normal day. Today on Home shows the day as it happens, next to the same time last week.
How it works
Today is one of Home's periods. New orders, busy branches, items off and visits show within seconds. Every 5 minutes, Today reads all its numbers again. The top of the page says Live and the time of the last update.
Every number is compared with the same day last week, up to the same time. For example, on a Tuesday at 4:05 PM, Today compares with last Tuesday until 4:05 PM.
From the top, Today shows:
- Needs you: what needs someone now.
- On the store now: visitors on your store in the last 30 minutes.
- Sales so far, Orders so far, Visits so far and Conversion so far.
- Today, hour by hour.
- Sources today and Branches now.
Open Today
- Open Home.
- At the top right, select Today.
- To see one branch, select Branch and choose it.
Act on what needs someone now
On Today, Needs you lists up to four rows, in this order:
| Row | What it counts | Button |
|---|---|---|
| Late orders | Deliveries past the time promised to the customer | Open shows those orders |
| Orders waiting to be accepted | Orders that have waited 3 minutes or more | Open shows those orders |
| Items off | Items customers cannot order now | Review opens Availability on those items |
| Busy branches | Branches in busy mode now | Open shows the busy branch's orders, when one branch is busy |
When there is one order, Open opens that order. A row shows only when its count is above zero.
Read the day so far
Each tile shows the number so far, the change from the same time last week, and a small chart. The grey line is last week. Under the chart, you see last week's full day, for example "Last Tuesday, full day: 480.000 KWD".
Today, hour by hour shows visits and orders in 15-minute steps on one time line. It also marks when branches were busy and when items were off. Point at a time to read what happened then.
Branches now has one row per branch:
- Status: open, or busy or closed until a time
- Orders today
- Waiting: orders waiting to be accepted
- Accept, last hour: the usual time to accept in the last hour
- Late: deliveries late now
Rules and limits
- Your day runs from 5:00 AM to 5:00 AM the next morning, in your store's time zone.
- Sales so far show only if your role can see sales.
- An order counts as waiting for up to 6 hours. A delivery counts as late for up to 6 hours past its promise.
- Branch staff see only the branches they are assigned to.
Common questions
Why does Today compare with last Tuesday?
Today compares with the same weekday a week ago, so a busy day is compared with a day like it.
The page did not update. What do I do?
Today reads all its numbers again every 5 minutes. If it cannot, it keeps the last numbers and says "Couldn't refresh." It tries again every minute. You can also select Try again.