For: Owners, Operations, Marketing
Where: Grow > Campaigns > SMS credits
Available: Web dashboard · Kuwait, Egypt
SMS campaigns, review invites and loyalty reminders all use the same SMS credits. When credits run out, SMS campaigns stop.
How it works
An SMS campaign, and a test SMS, use one credit for each SMS part, for each customer.
| Message | Characters per part |
|---|---|
| English only | 160 for a single part, 153 per part when longer |
| Any Arabic | 70 for a single part, 67 per part when longer |
For example, a 120-character Arabic message is 2 parts. Sent to 500 customers, it uses 1,000 credits. The composer shows "2 credits per customer" as you type.
Other texts Zyda sends for you by SMS use 1 credit each, whatever their length. These are review invites, loyalty reminders, the ordering link you send from the call bar, and a payment link Zyna AI sends on a call. With no credits left, they are not sent.
WhatsApp and push do not use SMS credits. A review invite or loyalty reminder sent on WhatsApp uses no SMS credit. If WhatsApp cannot deliver it and Zyda sends it by SMS instead, that SMS uses 1 credit.
Buy credits
- Go to Grow > Campaigns > SMS credits.
- Choose a pack and select Buy.
- Pay on the next page.
The credits arrive once the payment is done. Bigger packs cost less per credit.
Free credits in Egypt
Stores in Egypt get 5 free credits for each order of the previous month. They are added on the 1st of each month.
Rules and limits
- SMS is available for stores in Kuwait and Egypt.
- SMS credits is under Grow > Campaigns, so it shows to the Owner, Operations and Marketing roles. To buy, your role needs edit access to Campaigns or to Plan.
Common questions
What happens when my credits run out?
Active SMS campaigns stop. Buy credits, then turn the campaigns on again in Grow > Campaigns.
Do test messages use credits?
Yes. A test SMS uses credits like any other SMS.