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Several brands

Switch between your brands, take one offline, give your team access to each, and hear new orders from all of them in the Zyda app.
By Hamad
• 7 articles

Switch between your brands

For: Owners, Operations, Marketing, Finance, Branch staff Where: Top bar > your brand's name > choose a brand Available: Web dashboard and Zyda phone app (Android) · All countries You run more than one brand on one Zyda sign-in. Open any of them in two taps, without signing out. A brand is one online store with its own menu, branches, orders and team. Some screens call it a store. It is the same thing. How it works The name of the brand you are in is at the start of the top bar. Select it to see Your brands. Choose another brand, and Zyda opens it. - You use one email and one password for every brand. - The list shows the brands where you have a role. Your role can be different in each brand. - Each brand opens on its start page. Zyda does not keep the page you were on. - The sidebar changes to the pages your role allows in that brand. The top bar menu: the brand you are in has a dot, and a brand customers cannot see says Unpublished Switch to another brand 1. Select the name of the brand you are in, at the start of the top bar. 2. Under Your brands, select the brand you want. The brand you are in has a dot. You see the other brand's start page. With six brands or more, the menu has a Search brands box. Type part of a name, in English or in Arabic. The menu shows up to 50 brands, and search finds the rest. Switch with the search box 1. Select the search box in the top bar, or press Ctrl K. On a Mac, press ⌘ K. 2. Type part of the brand's name. 3. Under Your brands, select the brand. The same list has All brands. It opens the full list. See Find a brand on the Switch Store page. If you have unsaved changes On a page with a form, Zyda asks Discard your changes? before it opens the other brand. Select Keep editing to stay on the page and in the same brand. Select Discard to leave without saving. In the Zyda phone app This works in the new look of the Android app. To turn the new look on, see Get the Zyda app and sign in. 1. Open Home. If you do not see Home, open Orders or More. 2. Tap the brand's name at the top of the screen. 3. Search, then tap the brand you want. The name opens the Switch Store screen only when you have two brands or more. With one brand, the name is plain text. The line under the name picks a branch, not a brand. See Find your way around the Zyda app. Rules and limits - You see only brands where you have a role. A role on one branch is enough to list the brand. - A brand that customers cannot order from says Unpublished. - After you sign in, Zyda opens one of your brands. It does not remember the last brand you used. - The address of each page starts with the brand's number. A bookmark opens that brand again. - Switching stops the rings and waiting-order alerts of the brand you leave. See Hear new orders from all your brands. Common questions A brand is missing from my list. Why? You do not have a role in that brand. Ask its Owner to add you in Setup > Team. See Give one person access to more than one brand. I opened a link and saw "Something went wrong! Please refresh the page". You may not have a role in the brand in that link. Select Go to my store to open your first brand. Can I open two brands at the same time? Yes. Open the second brand in a new browser tab. Each tab shows the brand in its own address. Does the language change when I switch? No. The language is saved in your browser. See Switch the dashboard between English and Arabic. Related articles - Find a brand on the Switch Store page - Give one person access to more than one brand - Find your way around the dashboard - Hear new orders from all your brands

Last updated on Oct 20, 2026

Find a brand on the Switch Store page

For: Owners, Operations, Marketing, Finance, Branch staff Where: Top bar > your brand's name > All brands Available: Web dashboard and Zyda phone app (Android) · All countries The short list in the top bar holds up to 50 brands. When you run many brands, use the Switch Store page. It lists every brand you can open, and you can search it. How it works The page shows one card. At the top is the brand you are in, with a badge: Published or Unpublished. Published means customers can open the store to order. Unpublished means they cannot. Under it is a search box, then every other brand. Each row shows the brand's logo, its name and the same badge. Select a row to open that brand. The Switch Store page: the brand you are in, a search box and your other brands with their badges Open the page 1. Select the name of your brand in the top bar. 2. Select All brands, at the end of the menu. You can also press Ctrl K (⌘ K on a Mac), type "All brands" and select it. Find and open a brand 1. Type part of the brand's name in Search using store name. English and Arabic names both work. 2. Select the brand's row. You see that brand's start page. Zyda shows each name in the page language. If nothing matches, you see No matching stores and "Try another name." Go back Select Back, or press Esc. You return to Past Orders of the brand you were in. In the Zyda phone app Tap the brand's name at the top of the screen. The Switch Store screen has the same parts. It shows the brand you are in, a search box, and your other brands with their badges. It is in the new look of the Android app. See Switch between your brands. Rules and limits - The page lists every brand where you have a role. It has no limit. - It shows 40 brands first, and adds 40 more as you scroll. - The brand you are in is at the top. It is not in the list below. - Other brands are in order of their English names. - Search works from the first brand. The top bar menu shows a search box only from six brands. - A person with the right role also sees Publish or Unpublish next to the brand they are in. See Take a brand offline or publish it again. Common questions The page says "store". The top bar says "brand". Are they different? No. Zyda uses both words for the same thing: one online store with its own menu and orders. Why does Back open Past Orders? Back always opens Past Orders of the brand you are in. It does not return you to the page you left. What does Unpublished mean? Customers who open that brand's store link cannot order. See Customers see your store as closed. Related articles - Switch between your brands - Take a brand offline or publish it again - Give one person access to more than one brand

Last updated on Oct 20, 2026

Take a brand offline or publish it again

For: Owners Where: Top bar > your brand's name > All brands > Unpublish or Publish Available: Web dashboard and Zyda phone app (Android) · All countries Needs: The Publish or unpublish the store switch in your role (the Owner role has it). A live plan to publish again. You may want customers to stop ordering from one brand, for example while you close it for a season. Take that brand offline. Your other brands keep selling. How it works Each brand is Published or Unpublished. You change it for the brand you are in. When a brand is Unpublished: - Customers who open its store link see "Sorry!" and "We can't receive your order at the moment". - Nothing is deleted. Your menu, orders, team and plan stay as they are. - Your other brands do not change. When you Publish the brand again, customers can order again. Zyda tells your team by email or SMS, depending on each person's alert settings. The alert is Branch or store published. See Choose which alerts your team gets. The question Zyda asks before it takes a brand offline Take a brand offline 1. Switch to the brand you want to take offline. See Switch between your brands. 2. Select the brand's name in the top bar, then All brands. 3. In the grey row at the top of the Switch Store page, select Unpublish. 4. Read Take your Store Offline? 5. Select Unpublish again. To keep the brand online, select Cancel. The badge changes to Unpublished. Publish a brand again 1. Switch to the brand. 2. Open the Switch Store page, as above. 3. Select Publish. Zyda does not ask a question. The badge changes to Published. You can do the same in the Zyda phone app. Tap the brand's name, then Publish or Unpublish. This is in the new look of the Android app. Rules and limits - You see Publish and Unpublish only when your role has the Publish or unpublish the store switch. The Owner role has it. Operations, Marketing, Finance and Branch staff do not. See See what each role can open and do. - To publish, the brand needs a plan that is not cancelled. If the plan is cancelled, Zyda does not publish the brand. The badge stays Unpublished. The app shows "Something went wrong!". Check Finance > Plan. See Check your plan and next bill. - The button changes the brand you are in, not the brand in a row of the list. - Publish and Unpublish work at once. There is no save step. - Unpublish only hides the brand from customers. It does not cancel your plan. Common questions Should I use Unpublish to stop orders for an hour? No. Set your branches as busy instead. The question Zyda asks says the same. See Pause new orders when you are busy. Publish does nothing. What now? Check that the brand has a live plan in Finance > Plan. Zyda does not publish a brand with a cancelled plan. Can I take all my brands offline at once? No. Do it for each brand. Switch to the brand, then use Unpublish. A customer says the store is closed, but the badge says Published. The brand may be outside its opening hours, or its branches may be busy. See Customers see your store as closed. Related articles - Find a brand on the Switch Store page - Customers see your store as closed - Pause new orders when you are busy - Choose which alerts your team gets

Last updated on Oct 20, 2026

Give one person access to more than one brand

For: Owners Where: Setup > Team > People > Add person (in each brand) Available: Web dashboard · All countries Needs: The Owner role in each brand you add the person to A manager looks after two of your brands. Give them one sign-in that opens both, with the right role in each brand. How it works A person has one sign-in: one email, one password. That sign-in can work in many brands. Each brand has its own team and its own roles. - You add the person in each brand, from that brand's Team page. - The person has one role in each brand. The roles can differ. For example, Owner in one brand and Branch staff in another. - The branches a person works in belong to one brand. You choose them brand by brand. - Each brand's Owner controls only that brand. You cannot see or change the person's role in a brand you do not own. The person sees every brand they have a role in under Your brands. See Switch between your brands. What a person sees when they have a role in two brands Give a person access to one more brand 1. Switch to the brand you want to add them to. See Switch between your brands. 2. Go to Setup > Team. 3. Select Add person. 4. Enter the person's Full Name, Email and Phone Number. Use the email they already sign in with. 5. Under User Role, choose the role for this brand. 6. Under Branches, choose All branches or Only some branches. 7. Select Add. The person keeps their own password. Zyda sends them no email. They see the new brand the next time they sign in. Repeat these steps in every other brand. Take a person out of one brand 1. Switch to that brand and go to Setup > Team. 2. Select Edit next to the person. 3. Select Delete at the top, then Delete again. The person leaves this brand only. Their other brands stay. Zyda signs them out of the dashboard on every device, so they sign in again. See Change or remove a team member. What you can and cannot change | | In your brand | |---|---| | The person's role and branches | You can change them. | | The person's name, email and phone number | You cannot, when the person has a role in another brand. Only they can. | | The person's password | Nobody can, except the person. | Name, email, phone number and password are the same in every brand, because they belong to the sign-in. Rules and limits - Only the Owner of a brand opens Setup > Team in that brand. - A person has one role in each brand. - You can add a role only in your own brand. Zyda refuses a role for another brand. - Each brand keeps at least one Owner. - A role on one branch is enough for the brand to show in the person's list. - Your People tab shows the person's role in your brand only. Common questions Does the person get a new password? No. If the email already has a Zyda sign-in, the person keeps their password and gets no email. A new email gets a new sign-in and a password by email. Can I add myself to a brand I do not own? No. The Owner of that brand adds you in their Setup > Team. The person does not see the new brand. Ask them to reload the page, or to sign out and sign in again. If the brand is still missing, check the email. It must be the one they sign in with. Can the same person own two brands? Yes. Give them the Owner role in each brand. Related articles - Add a person to your team - Change or remove a team member - See what each role can open and do - Limit a person to some branches

Last updated on Oct 20, 2026

Hear new orders from all your brands

For: Owners, Operations, Branch staff Where: Zyda app > More > Settings > Notifications > Push > Orders Available: Web dashboard and Zyda phone app (Android) · All countries Needs: The new look of the Zyda app (Android) to hear other brands. You take orders in two brands in the same shift. You need to know which brand each new order is for, and which screens ring for which brand. How it works | Where you are | Which brands ring | |---|---| | The web dashboard | The brand that is open. | | The Zyda phone app, open | Every brand where your role gets new orders. The open brand rings at once. The other brands ring when their message arrives. | | The Zyda phone app, closed | The same brands, as phone notifications. | On the web, the page hears new orders for the open brand only. When you switch to another brand, the rings and the waiting-order alerts of the brand you leave end. The other brand's orders come to its own page when you open it. In the phone app, you see which brand an order is for. If you have more than one brand, the card shows the brand's name after the order number. The new-order card in the app, with the brand's name after the order number Tap the card, or View order, to open the order. The app switches to that brand first. Hear every brand on your phone 1. Open the Zyda app and go to More > Settings > Notifications. 2. Under Push, turn Orders on. 3. Under In the app, set Order alerts to On if you want the card. 4. Allow notifications for Zyda in your phone's settings. See Set order alerts and sounds in the app for the sounds. Rules and limits - The Orders switch is for the whole phone, not for one brand. With it off, the phone gets no order messages from any brand. The brand that is open still rings. - With Order alerts off, a message for another brand shows as the phone's own notification. The app does not ring for it. Tap the notification to open the order. - Several orders at once show "3 new orders", with no brand name. Open Orders to see them. - The web dashboard rings only for the open brand. For all brands, use the phone app. - This works in the new look of the Android app. The iPhone app does not have it yet. Common questions My computer does not ring for my second brand. Why? The page follows the brand that is open. Switch to the second brand to hear it. Or use the phone app, which rings for all your brands. How do I know which brand an order is for? In the app, the new-order card shows the brand's name when you have more than one brand. On the web, the brand in the top bar is the brand you are looking at. Do I get alerts for brands where I have no role? No. You get alerts for the branches your role covers, in each brand where you have a role. Can my team choose which brand rings for them? Each person gets alerts for the brands where they have a role. To choose which alerts go by email, SMS and WhatsApp, see Choose which alerts your team gets. Related articles - Hear new orders and arrivals - Set order alerts and sounds in the app - Switch between your brands - Choose which alerts your team gets

Last updated on Oct 20, 2026

Know what each brand keeps separate

For: Owners Where: The top bar and every page Available: Web dashboard · All countries A second brand is a second store in Zyda. It shares your sign-in, but not your menu, orders or reports. Know what is shared before you set it up. How it works Every page of the dashboard shows one brand: the brand named in the top bar. When you switch brands, every page changes to that brand's data. Every page belongs to the brand named in the top bar What each brand keeps on its own Set these up again in each brand. | Part | What it means | |---|---| | Menu and prices | Each brand has its own categories, items, modifiers and prices. | | Branches and delivery | Branches, opening hours, delivery zones and drivers belong to one brand. | | Orders, customers and reports | Orders, Customers, Sales and Home show one brand at a time. | | Offers, loyalty and campaigns | Each brand has its own offers, loyalty program and campaigns. | | Your online store | Each brand has its own store link, look, pages and links. | | Payments and payout | Each brand connects its own payment setup. | | Plan and invoices | Each brand has its own plan, add-ons and invoices. | | Integrations | WhatsApp, calls, pixels and webhooks are connected per brand. | | Team and roles | Each brand has its own team and roles. See Give one person access to more than one brand. | What you share between brands - Your sign-in. One email and one password open every brand. - Your name, phone number and email. They belong to the sign-in, not to a brand. - Your language and sounds. They are saved in your browser, not in a brand. What you cannot do in the dashboard - See all brands in one report. Open each brand and read its report. - Copy settings between brands. The dashboard has no copy button. A menu can move with a spreadsheet. See Copy a menu to another brand. - Add a brand with a button. A sign-in that already has a brand has no button to add another. To ask for one, chat with Zyda from the chat bubble in the bottom corner of the screen. - Filter by brand. Filters such as Branch work inside one brand. Rules and limits - One brand has many branches. A branch belongs to one brand only. - Some brands answer calls on a Zyda calls desk that serves several brands. See Connect your calls. Common questions Do I pay once for all my brands? No. Each brand has its own plan and its own invoices. Check Finance > Plan in each brand. Can I use one logo or one look for all brands? Set the look in each brand. The dashboard has no shared look. Related articles - Switch between your brands - Copy a menu to another brand - Give one person access to more than one brand - Find your way around the dashboard

Last updated on Oct 20, 2026

Copy a menu to another brand

For: Owners Where: Setup > Menu > Items > Import Available: Web dashboard · All countries Needs: The Owner role in both brands You open a second brand with the same menu, or with most of it. Zyda has no copy button. Download the menu of the first brand as a spreadsheet, and import that file into the second brand. How it works The spreadsheet holds your categories, items, sizes, modifier groups and options. It has names and descriptions in both languages, prices and photo links. The import adds each row to the brand you import into. Zyda matches by English name, inside the brand you import into: - An item or category with the same English name is updated. - A new name is added. - Items that are not in the file stay as they are. Nothing changes in the brand you took the file from. The import window: choose Editing my existing menu, then download the menu Copy the menu 1. Switch to the brand that has the menu. See Switch between your brands. 2. Go to Setup > Menu > Items. 3. Select Import, then Import from spreadsheet. 4. Under Fill Template, choose Editing my existing menu. 5. Select Download my current menu as .xlsx. 6. Open the file. Change what the new brand needs, for example names or prices. Save it. 7. Switch to the other brand. 8. Go to Setup > Menu > Items, then select Import and Import from spreadsheet. 9. Under Upload Template, select Choose a file, and pick your file. 10. Select Import. You see "Upload received, processing in the background". Open Import and View import history to see the result. See Import or export your menu to fix a failed import. What the new brand gets - Categories and subcategories, with their English and Arabic names. - Items with their names, descriptions, prices and photos. - Sizes with their prices and discounted prices, and modifier groups with their options and prices. - Your POS IDs and barcodes, if you filled them in. - Allergens and nutrition, only when allergens are turned on in the new brand too. - The Publish Product value of each item and the Publish Category value of each category. A new one that says Yes shows at every branch of the new brand. A new one that says No stays hidden. Zyda copies each photo into the new brand's own storage. If a photo cannot be copied, the item still imports, without its photo. What the file does not hold The spreadsheet has no column for these, so you set them again in the new brand: - Prices that differ by branch, and which branches sell each item. - Stock and daily capacity. - The Tags of an item. - The items inside a combo. - Offers, loyalty and campaigns. See Know what each brand keeps separate. Rules and limits - Only the Owner can download and import a menu. You need the Owner role in both brands. - Prices copy as numbers. If the other brand sells in another currency, change the prices in the file first. - Two items with the same English name in the file become one item. - The import runs in the background. You can keep working. Common questions Will the first brand change? No. You only download from it. The import changes the brand you import into. Can I copy only part of the menu? Yes. Before you import, delete the rows you do not want. Do this in every sheet that lists them: products, sizes, groups and options. An item has the same name in both brands. What happens? Zyda updates the item in the new brand with the details from the file. It moves the item to the category in the file. The file has no tags, so the item loses the tags it had in the new brand. Where are my branches' prices? The file holds one price for each item and size. Set branch prices again in the new brand. See Set prices for items and branches. Related articles - Import or export your menu - Know what each brand keeps separate - Switch between your brands - Add or edit a menu item

Last updated on Oct 20, 2026