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Zyda phone app

Run your store from your phone.
By Hamad
• 9 articles

Get the Zyda app and sign in

For: Owners, Operations, Branch staff, Marketing, Finance Where: App Store or Google Play > Zyda Available: Zyda phone app (Android) · All countries You cannot always sit at a computer during service. The Zyda app lets you and your team take, accept and track orders from a phone. It uses the same account as the web dashboard. How it works The Zyda app comes with your Zyda account. Anyone on your team can use it. Each person signs in with the email and password of their own dashboard account. The app shows only the pages that person's role allows. To add a person, see Add a team member. The app has two looks: - The new look: the same pages and words as the new web dashboard. These articles describe it. - The old look: the first version of the app. It opens until you turn on the new look. | Phone | What it has today | |---|---| | Android | The new look and the old look. You choose. | | iPhone | The old look only. The App Store version does not have the new look yet. | Get the app 1. On an iPhone, open the App Store. On an Android phone, open Google Play. 2. Search for Zyda. 3. Install the app called Zyda. Sign in 1. Open the app. 2. Enter your Email and Password. 3. Tap Sign in. To use Google, tap Continue with Google and pick your Google account. This works only if your dashboard account uses the same email. To change the language before you sign in, tap English or العربية under the sign-in box. On an iPhone, the old sign-in screen shows. Enter your email and password, then tap Login. The Zyda app sign-in screen Turn on the new look 1. Sign in. 2. At the top of the screen, tap Try the new look. The app switches to the new look at once. A thin bar at the top says "This is the new look." Tap the X to hide it. To go back to the old look, tap Switch back on that bar. If you hid the bar, go to More > Settings and turn off Use the new look. The bar in the old look (top) and the bar in the new look (below) Reset your password 1. On the sign-in screen, tap Forgot your password?. 2. Enter your email. 3. Tap Send reset link. 4. Open the email and follow the link to choose a new password. A new password needs 8 to 32 characters. For more, see Sign in and reset your password. Rules and limits - The look you choose is saved on this phone only. Other phones keep their own choice. - When you sign out, the phone goes back to the old look. The next person chooses again. - If the new look closes by itself twice in a row, the app opens in the old look. Turn the new look on again when you are ready. - Continue with Google never creates an account. Ask your store owner to add you first. Common questions It says "That email and password don't match." Check the email for a typing mistake. Then reset your password with Forgot your password?. It says "This account is inactive." Your store is not active on Zyda. Contact Zyda to reactivate your store. It says "No Zyda dashboard account uses this Google email." Your dashboard account uses another email. Sign in with your email and password, or ask your store owner to add your Google email. Can two people use the same phone? Yes. Each person signs out when they finish, from More > Sign out. The next person signs in with their own account. Related articles - Find your way around the Zyda app - Accept and manage orders in the app - Sign in, or reset a forgotten password - Find your way around the dashboard

Last updated on Oct 20, 2026

Find your way around the Zyda app

For: Owners, Operations, Branch staff, Marketing, Finance Where: The tabs at the bottom of the Zyda app Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. The Zyda app has most of what the web dashboard has, in a shorter list made for a phone. This page shows where each thing is. How it works Five tabs sit at the bottom of the screen. Each person sees only the tabs and items their role allows. For example, branch staff do not see Home, so the app opens on Orders for them. | Tab | What it holds | Who sees it | |---|---|---| | Home | Today's sales, orders and visits, with the last 7 and 30 days | People who can see Home for the whole store | | Orders | Current and past orders, busy branches, new orders | People who can see orders | | Inbox | WhatsApp and Instagram chats, calls and reviews in one list | People who can see at least one of these | | Menu | Turn items and options on or off for a branch | People who can see availability | | More | Every other page, your account, settings and help | Everyone | A number on the Orders tab is the count of new orders. Tap a tab you are already on to go back to its first screen. The More tab with its groups Switch the store or branch The store's name and the branch under it sit at the top of the screen. Tap the store's name to open Switch Store and search your stores. Tap the line under it to pick a branch, or All branches. - If you see Home, the picker is at the top of Home. - If you do not see Home, the picker is at the top of Orders and More. It shows only when you have more than one store or branch. What More opens Items in More follow the web dashboard's menu. Most open a screen in the app. A few open a page that says "Coming soon to the app. Use the web dashboard for now." Tap Open web dashboard to open that page in your phone's browser. | Group | Item | Opens | |---|---|---| | Manage | Closing | The closing report for a business day. See Close the day. | | | Drivers | Your own drivers and delivery partners. | | Respond | Calls | Call settings and Zyna AI for calls. | | Serve | Delivery | Delivery zones, fees and times. | | | Pickup, Curbside | The web dashboard. | | Grow | Offers, Loyalty, Campaigns, Banners | Your offers, loyalty program, campaigns, and the banner and popup on your store. | | Understand | Sales, Customers | Sales reports and customer profiles. | | Finance | Fees & payout | What Zyda takes and what you get paid. See Understand your fees and payout. | | | Transactions | The web dashboard. | | | Plan | Your plan and invoices. | | Setup | Menu editor | Items, modifiers and prices. | | | Branches | Branches and their order settings. | | | Team | People and roles. | | | Business, Storefront, Payments, Integrations | The web dashboard. | Your account and settings The last group, Account, is the same for everyone: - The row with your name: your details, email, phone number and password. - Settings: printing, notifications, language and the new look. - What’s new: the latest changes in Zyda. A dot on More means there is something you have not read. - Help: this help centre, in the app's language. - Chat with us: a chat with Zyda support. - Sign out: signs you out of this phone. To change the language, go to More > Settings > Language. The app restarts in the new language. Rules and limits - Your role decides the tabs and items you see. See See what each role can open and do. - If the app cannot read your role, it shows only Orders and More until it can. - The app is always light. It does not follow the phone's dark mode. Common questions Why don't I see Home? Home shows only to people who can see the whole store. People limited to some branches, such as branch staff, open on Orders. An item in More opens the web dashboard. Why? That page is not in the app yet. Open web dashboard opens the same page in your phone's browser. Sign in there with the same account. Related articles - Get the Zyda app and sign in - Accept and manage orders in the app - See what each role can open and do - Find your way around the dashboard

Last updated on Oct 20, 2026

Accept and manage orders in the app

For: Owners, Branch staff, Operations Where: Orders tab > tap an order Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. A new order needs an answer fast, even when nobody is at the computer. On the Orders tab you accept orders, move them along and answer the customer from your phone. How it works Orders has two lists: - Current: open orders. A ring on each row counts down to when the order is due. It says "due in 12m", "due now" or "overdue 5m". - Past: finished and cancelled orders, and open orders that were due more than 6 hours ago. Each row on Current has a button for the next step, such as Accept Order. Tap the button to move the order. Tap anywhere else on the row to open the order. The list updates by itself when an order comes in or changes. Pull the list down to load it again. The Orders tab with the next step on each row Accept an order 1. Open the Orders tab. 2. On the new order's row, tap Accept Order. The customer gets the same messages as when you accept on the web. If your store has its own fleet but no driver on shift, the app may ask you to add a driver first. Tap Add rider to add one, or Skip for now to accept without one. To give the order to a driver later, see Assign a driver or courier to an order. Move an order to the next step The next step depends on the order type: | Order type | Steps | |---|---| | Pickup | Accept Order > Ready for pickup > Fulfill Order | | Your own delivery | Accept Order > Ready > Dispatch Order > Deliver Now | | Your drivers or a delivery partner | Accept Order > Assign delivery. If the driver declines, Reassign. The driver marks the rest. | You can also change the step from the order itself. Open the order and tap its status at the top, then pick a step. A step forward applies at once. A step back asks first, for example "Move back to Accepted?". Tap Move back. For the full rules, see Accept an order and move it to the next step. Open an order Tap a row. The order opens over the list. It shows: - The items, options and notes, and the totals. - The customer, with Call and WhatsApp. WhatsApp opens the chat in Inbox when your WhatsApp is connected to Zyda. If not, it opens WhatsApp on your phone. - Note: a note for your team. Only your team sees it. Tap Add note to write one. - The car, gift or beach details, when the order has them. - Order Timeline: each step, when it happened and who did it. The buttons at the bottom: - The next step, with the printer button beside it. - Edit order: change the items. See Edit an order after it is placed. - Due time: change when the order is due. When you move it later, tick Notify customer to send the new time. See Change an order's due time. - Cancel: cancel the order. An open order with its buttons Cancel or refund an order 1. Open the order. 2. Tap Cancel. 3. Choose why you are cancelling. 4. Optional: mark the items as unavailable, or pause new orders for a while. 5. Tap Confirm Cancellation. There is no separate reject button. Cancel a new order to reject it. For the reasons and what the customer gets, see Cancel or reject an order. To give money back on a cancelled order, open it and tap Refund. If a refund failed, tap Retry refund. See Refund an order in full or in part. Rules and limits - You need orders at view to see the tab. You need orders at edit to change orders. - Refund and Retry refund need the refunds permission. - An order still waiting for payment shows no next step and cannot be cancelled. - A finished or cancelled order shows no next step. Common questions Why did an open order move to Past? Current holds open orders up to 6 hours after their due time. After that the order shows under Past, even if nobody finished it. Why can't I move a delivery partner's order to Dispatched? The driver marks the order as picked up and delivered from their own app. You mark it accepted and ready. Why is Edit order grey? The order cannot change, for example because of its status, a booked courier or your POS. Tap the grey button to see why. Related articles - Accept an order and move it to the next step - Cancel or reject an order - Edit an order after it is placed - Find, select and export orders in the app

Last updated on Oct 20, 2026

Find, select and export orders in the app

For: Owners, Branch staff, Operations, Finance Where: Orders tab > search, filters and the ⋯ menu Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. A customer calls about an order from last week, or you need to print ten receipts at once. The Orders tab can search every order, filter the list and act on many orders together. How it works The top of Orders has these buttons: - Search (magnifying glass): find one order. - Preparation (clipboard): what the kitchen needs to make. See Plan the kitchen with the preparation list. - ⋯: Select orders and Export. - New: create an order. See Create an order in the app. Under them are the Current and Past lists, the filter button and the sort button. The Orders header with search, filters and the ⋯ menu Search for an order 1. Tap the magnifying glass. 2. Type an order number, a phone number, a customer name or a voucher code. 3. Tap search on the keyboard. A search looks at orders of every status from the last 12 months. Tap the X to close the search. Filter and sort the list 1. Tap the filter button beside Current and Past. 2. Choose what to show: - Date: Today, Last 7 days or Last 30 days. - Status, Type, Payment and Source. 3. Tap Show orders. A number on the filter button shows how many filters are on. Tap Reset to clear them. To sort, tap the sort button and choose Newest placed or Earliest scheduled. Act on many orders at once 1. Touch and hold an order's row. Or tap ⋯ and then Select orders. 2. Tap more rows to add them. Tap the box at the top to select every order on the page. 3. At the bottom, choose: - Print receipts: prints the selected orders. See Print orders from the app or a Sunmi device. - Assign delivery: gives the selected orders to one of your own drivers. Delivery partners are booked one order at a time, from the order itself. 4. Tap the X at the top to stop selecting. The bar shows how many you picked, for example "3 of 12 selected". Export orders 1. Tap ⋯ and then Export. 2. Under Orders to export, choose Filtered Orders, Current Orders or Past Orders. 3. Optional: tick to add the products' details or the order timeline. 4. Tap Export. Zyda emails the report to you. The message says "We are now generating your orders sales report. You will receive it by email shortly." Rules and limits - Filtered Orders shows only after you turn on a filter. - An export covers 3 months and 10,000 orders at most. Narrow the filter if your range is wider. - Export needs the download reports permission, or orders at edit. - Assign delivery and New need orders at edit. - Print receipts takes 50 orders at most. Unpaid orders are not printed. - Assign delivery does not work for pickup orders, or for orders that are already delivered or cancelled. - The date filter has no custom range in the app. Use the web dashboard for a custom range. Common questions Can I mark many past orders as completed? Not in the app. Use Mark completed on the web dashboard. See Find and follow orders on the Orders page. Where is the report? In the email inbox of the account you signed in with. It can take a few minutes. Related articles - Accept and manage orders in the app - Find and follow orders on the Orders page - Print orders from the app or a Sunmi device - Plan the kitchen with the preparation list

Last updated on Oct 20, 2026

Set order alerts and sounds in the app

For: Branch staff, Operations, Owners Where: More > Settings > Notifications Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. A phone on the counter is only useful if someone hears it. Set how the Zyda app rings for new orders, and which notifications reach this phone. How it works While the app is open, a new order rings and a card shows at the top of the screen. The card says "New order", the customer's name and the amount, with the order number under it. - Tap View order on the card to open the order. Tap the X to close the card. - If more orders come in, the card says, for example, "3 new orders". Tap View orders to see them on Orders. - If nobody answers for 20 seconds, the card turns to "Order waiting". With Piano, the sound changes too. - The card stays until you tap it, close it, or accept the orders. When the app is closed or in the background, a new order comes as a phone notification. Tap it to open the order. The Orders tab shows the number of new orders. The new-order card at the top of the app Choose the sound and ringing 1. Go to More > Settings > Notifications. 2. Under In the app, tap Order ringing. 3. Choose one, then tap Save Changes: - Continuous: rings until someone acts. - Single: one ring for each order. - Off: no order sound in the app. 4. Tap Order sound. 5. Choose one, then tap Save Changes: - Piano: a different sound for each moment. - Classic: one beep for everything. To hear a sound before you choose, tap its play button. Under Listen to the piano sounds you can play New order, Order waiting, Customer arrived, Incoming call and Driver arrived. The Notifications page in Settings Turn the order card on or off 1. Go to More > Settings > Notifications. 2. Tap Order alerts. 3. Choose On or Off. 4. Tap Save Changes. With Off, no card shows for new orders. The sound still follows Order ringing, and the Orders tab still counts new orders. Choose which notifications this phone gets Under Push on the same page: - Orders: new orders, customers arriving and drivers arriving. - Zyna calls: when Zyna AI picks up a call, and when a caller asks for a person. This shows only if your store takes calls with Zyda. Turn a switch off to stop those notifications on this phone only. Other phones keep their own choice. Rules and limits - Every setting on this page is saved on this phone. Set each phone on its own. - Order ringing Off stops only the new order sound. Customer and driver arrivals still play their sounds. - If you have more than one store and turn Orders off, orders from your other stores stop showing in the app too. - When the app is in the background, the notification sound follows your phone's sound settings. - Keep the phone's volume up and allow notifications for Zyda in the phone's settings. Common questions Which sound plays by default? In the new look, Piano. The Orders tab shows a card about the new sounds until you choose. Tap Keep new sounds or Use old sound. Who else gets new order alerts? Each person's role and phone decide it. To choose who gets emails and messages, see Choose which alerts your team gets. Related articles - Hear new orders and arrivals - Accept and manage orders in the app - Choose which alerts your team gets - Print orders from the app or a Sunmi device

Last updated on Oct 20, 2026

Create an order in the app

For: Owners, Branch staff, Operations Where: Orders tab > New Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. A customer calls, sends a WhatsApp message or stands at the counter. Create the order on your phone, and it goes to the kitchen like any online order. How it works The app takes orders with the same rules as your online store and the web dashboard. It uses your menu, prices, delivery zones, opening hours and offers. The customer gets the same messages as for an online order. The order screen works like your store on a phone: the menu fills the screen, and a bar at the bottom shows the items and the total. Creating an order: the menu and the bar at the bottom Create an order 1. Open Orders and tap New. 2. Enter the customer's mobile number. 3. Tap the customer if Zyda finds them. If not, tap Add Customer, enter their Full Name and tap Save. 4. At the top of the menu, check the branch. Choose Delivery or Pickup. 5. For delivery, tap Choose the delivery address. Choose a saved address, or tap Add a new address. To change it later, tap Change beside the address. 6. Tap an item on the menu. Choose its options and tap Add to order. Add the other items the same way. 7. Tap View order at the bottom. Check the items. To use a voucher code, enter it under Voucher and tap Apply. 8. Tap Continue. 9. Under When, choose As soon as possible or Later. For Later, pick a day and a time. 10. Tap Continue to payment. 11. Choose how the customer pays: cash, card on delivery, a payment link, Paid in store, or the customer's wallet balance. 12. Tap Place order. The new order opens so you can check it. If you choose the payment link, the button says Send payment link. Zyda sends the customer a link to pay online. Order again for a regular customer When a customer has ordered before, their past orders show after you pick them. Tap Reorder to put the same items in the order. Then continue from step 7. Rules and limits - You need orders at edit to see New. - A delivery order needs its address before you can tap Continue. - A grey Place order button says why under it, for example a missing address or an order below the zone's minimum. - If you close the order screen with items in it, the app asks "Discard this order?". Tap Keep editing to go back. - In Kuwait, you can search the address in PACI (Kuwait Finder). - The app does not ask for the order source. To record a source such as Instagram or Walk-in, create the order on the web dashboard. - For the full rules on payment, times and addresses, see Take an order by phone, WhatsApp or at the counter. Common questions Can I take card details on the phone? No. Send a payment link. The customer pays from their own phone. The number is blocked. What now? Your store blocked this number, so it cannot order. To unblock it, see Block a customer's phone number. Related articles - Take an order by phone, WhatsApp or at the counter - Accept and manage orders in the app - Find, select and export orders in the app

Last updated on Oct 20, 2026

Print orders from the app or a Sunmi device

For: Owners, Branch staff, Operations Where: More > Settings > Printing Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. The kitchen needs a paper ticket for each order. With a Sunmi device, the Zyda app prints each new order by itself. On any other phone, you print through the phone's own print screen. How it works A Sunmi device is an Android phone or handheld with a receipt printer built in, such as the Sunmi V2 Pro. The Zyda app finds the built-in printer by itself. | Device | How the app prints | |---|---| | Sunmi device with a built-in printer | Straight onto the paper roll. It can print new orders by itself. | | Any other phone | It opens the phone's print screen. Choose a printer there. | The receipt shows the same details as the receipt on the web dashboard: the items, the totals, the customer, the address and the payment. Printing settings on a Sunmi device Print one order 1. Open the order in Orders. 2. Tap the printer button beside the next step. On a Sunmi device, the app says, for example, "Printed #1043" and "Built-in printer · 1 copy". On a Sunmi device, each row on Current also has its own printer button. To change the print settings without leaving the order, tap the arrow next to the printer button. This opens Print options. Print new orders by themselves This works only on a Sunmi device. 1. Go to More > Settings. 2. Under Printing, check that Built-in printer says Ready. 3. Turn on Print orders automatically. 4. Under Print when, choose: - It arrives: prints each new order as soon as it comes in. - I accept: prints each order when you accept it on this device. 5. Under Copies, tap + or − to print 1 to 4 copies, for example one for the kitchen and one for the counter. 6. Tap Print a test receipt to check the printer. Print many orders at once 1. On Orders, touch and hold a row to start selecting. 2. Tap the other orders. 3. Tap Print receipts. On a Sunmi device, the receipts print one after another. On another phone, one print screen opens with every receipt. Rules and limits - An unpaid order has no print button. It prints once it is paid. - Bulk print takes 50 orders at most. Unpaid orders are left out, and the app says how many. - Automatic printing prints each order once, even if the app hears about it twice. - Print orders automatically is on by default on a Sunmi device, set to It arrives, with 1 copy. - The printing settings are saved on this device. Set each device on its own. - On a phone without a built-in printer, Settings says "None found. Print opens your phone's print dialog." Common questions It says "Could not print #1043." Check that the printer has paper and its cover is closed. Then tap the printer button again. The app says "Check the printer and try again." when a print stops. My Sunmi device shows "Looking for a printer". The printer service is starting. Wait a moment, then open More > Settings again. Does "I accept" print orders accepted on the web? No. I accept prints only orders you accept on this device. To print every order, choose It arrives. Related articles - Accept and manage orders in the app - Find, select and export orders in the app - Set order alerts and sounds in the app

Last updated on Oct 20, 2026

Set a branch as busy from the app

For: Owners, Branch staff, Operations Where: Orders tab > Set as busy Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. The kitchen is full and more orders will be late. Pause new orders at a branch from your phone, and open it again when you are ready. How it works A bar under the Orders title shows if your branches take orders: - "Taking orders", with Set as busy. - One busy branch: when it comes back, with Set as Available. For example "Delivery busy · back in 25m". - Several busy branches: for example "2 branches set as busy", with Edit availability. A busy branch takes no new orders for the time you choose. Orders you already have do not change. The busy time works the same as on the web dashboard. See Pause new orders when you are busy. The busy bar under the Orders title Pause new orders for a while 1. On Orders, tap Set as busy on the bar. 2. If you have several branches, pick the branch. 3. On One time, under Busy for, choose Delivery, Pickup or Both. 4. Choose how long: - Set as busy for: a number of minutes or hours. - Set as busy for specific date & time: a start and an end. 5. Tap Set as busy. To end it early, tap Set as Available on the bar. Then tap Set as Available in the box that shows the busy time. A busy time booked for later has Remove instead. Pausing orders at a branch Close a branch for the rest of the day 1. Tap Set as busy on the bar, and pick the branch. 2. Under Close for today, read when the branch opens again. 3. Tap Close now. 4. The app asks, for example, "Close Salmiya for today?". Tap Close for today. The branch stops taking orders now. It opens again at its next opening time. Repeat a busy time every week 1. Tap Set as busy on the bar, and pick the branch. 2. Tap Repeating. 3. Tap Add busy time. 4. Under Busy for, choose Delivery, Pickup or Both. 5. Set when it Starts and Ends each day. 6. Under Days, tap the days. Under Dates, set the First day and Last day. 7. Tap Add busy time. Each repeating time has its own switch, so you can turn it off without deleting it. Tap More actions on a time to Edit or Delete it. Rules and limits - A one-time busy period lasts 48 hours at most. For longer, use Close for today or block the dates. See Block holidays and set the last order time. - Close for today needs opening hours for the branch. If nothing opens in the next 7 days, it says "No opening time in the next 7 days". - If a busy time is booked for later, remove it before you close for today. - A repeating busy time runs for up to 365 days. Times are in the branch's time zone. Common questions Can I pause only delivery? Yes. Under Busy for, choose Delivery. Pickup orders still come in. Does a busy time set on the phone show on the web? Yes. It is the same branch setting. The web dashboard shows it the next time Orders opens. Related articles - Pause new orders when you are busy - Accept and manage orders in the app - Close a branch on holidays and stop orders before closing

Last updated on Oct 20, 2026

Turn items and options off in the app

For: Owners, Branch staff, Operations Where: Menu tab Available: Zyda phone app (Android) · All countries Needs: The new look of the Zyda app. The iPhone version does not have it yet. An item runs out in the middle of service. Turn it off from your phone, and customers stop ordering it at that branch. How it works The Menu tab lists your items and options for one branch at a time. Each row has a switch. On means customers can order it at that branch. Off means they cannot. The line under each name says its state: Available, Sold out, Sold out today, or "Unavailable until 9:00 PM". The tab has two lists: - Items: the dishes and products on your menu, by category. - Modifiers: the options inside items, such as sizes and sauces, by group. The Menu tab with a switch on each item Turn an item off 1. Open the Menu tab. 2. Check the Branch at the top. 3. Find the item. Use the category list, the Status filter or the search button. 4. Turn off its switch. 5. Choose how long: - For 1 hour, For 2 hours or For 4 hours. - Until tomorrow. The app shows when it is back on sale. - Until I turn it back on. The item comes back by itself at the end of the time you chose. To turn it back on earlier, turn on its switch. Choosing how long an item stays off Turn an option off 1. Tap Modifiers. 2. Find the option. Pick a group or search. 3. Turn off its switch. An option stays off until you turn it back on. Change a stock count Items that count their stock show the number on the row, for example "Inventory 12" or "Daily Capacity 30 · 5 left today". Low Stock shows when few are left. 1. Tap the number on the row. 2. Enter the new count. 3. Tap Save. To choose how an item counts, tap the gear on its row. Choose On or off only, Inventory or Capacity. See Track stock and daily capacity. More in the ⋯ menu - View history: every stock change, with who made it and when. - Stock settings: when to warn customers that an item is running out, and the message they see. - Review menu names: Zyda AI's suggested names and descriptions, when it has some for you. Rules and limits - A change applies only to the branch you picked. Turn the item off at each branch that ran out. - You need availability at view to see the tab. You need availability at edit to change stock counts and how an item counts. - If a change does not save, the switch goes back and the app says "That change did not save. Try again." - If your menu comes from your POS, some options cannot change in Zyda. The app says why. - For the full rules, see Turn items off when they run out. Common questions What do customers see when an item is off? They cannot order the item at that branch until it is available again. It stays on your menu with all its settings. Why does an item with its switch on say Sold out? It counts its stock, and none is left. Change the count, or wait for the next day if it uses daily capacity. Related articles - Turn items off when they run out - Track stock and daily capacity - Find your way around the Zyda app

Last updated on Oct 20, 2026